Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jacobsleather.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jacobsleather.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jacobsleather.com.

Thank you for shopping with us. We want every customer to feel confident and comfortable when purchasing from our store. If something is not right with your order, we are here to help.

Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 30

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@jacobsleather.com. 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@jacobsleather.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@jacobsleather.com.

  days of receiving your order.
  

• The item must be unused, unwashed, and in its original condition.
  

• All tags, accessories, and packaging must be included.
  

• The item must not show signs of wear, damage, stains, perfume, deodorant marks, pet hair, or alteration.
  

Because our products are made from velvet and faux fur materials, they must be returned in the same condition in which they arrived.

Non Returnable Items

To maintain hygiene and product quality, the following items cannot be returned:

• Items worn or used
  

• Items without original tags or packaging
  

• Items with visible wear or damage
  

• Final sale or clearance items
  

• Customized or altered items
  
  

Return Process

If you wish to return your item, please follow these steps:

1. Contact our support team with your order number and reason for return.
   

2. Our team will review your request and provide return instructions.
   

3. Ship the item back using the address provided.
   

4. Once the item is received and inspected, we will notify you about the approval or rejection of your return.
   
   

Return Shipping Cost

Return shipping costs are the customer’s responsibility unless the product arrived damaged or incorrect.

We recommend using a trackable shipping service. We cannot guarantee receipt of packages lost during return transit.

Exchanges

We currently do not offer direct exchanges.
If you need a different size or color, please return your item for a refund and place a new order.

Refunds

After inspecting your returned item, approved refunds will be processed to your original payment method.

Please allow 10 to 15 business days for the refund to appear in your account after processing.

Damaged or Incorrect Items

If your item arrives damaged or different from what you ordered, please contact us within 48 hours of delivery.
We will replace the item or issue a full refund at no additional cost.

Please provide clear photos of:

• The product
  

• The packaging
  

• The shipping label
  
  

This helps us resolve the issue quickly.

Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check your bank account
  

• Contact your credit card company or payment provider
  

• If the issue continues, reach out to our support team
  
  

Contact Us

For all return related questions or requests, please contact:

Email: support@jacobsleather.com

Our team is here to help make the return process as smooth as possible.