Shipping:

We process and ship orders within 2–4 business days. Once your package leaves our warehouse, you’ll receive a confirmation email with a tracking number. Standard delivery typically arrives within 7–16 business days, depending on your location and carrier schedules.

Returns:

We accept returns within 30 days of delivery. Items must be unworn, unused, and returned with all tags and original packaging. If your return is approved, we’ll send you a return label along with instructions. Please allow up to 2 weeks for us to process your return once received.

Our Commitment to Quality

Every Jacobs Leather piece is crafted with precision, care, and premium materials. We stand behind the exceptional quality of our leatherwear and offer a warranty designed to give you complete confidence in your purchase.

1-Year Craftsmanship Warranty

All products purchased from Jacobs Leather include a 12-month craftsmanship warranty. This covers:

• Stitching defects
• Hardware issues (zippers, buttons, snaps)
• Structural craftsmanship faults
• Material defects not caused by wear and tear

We do not compromise on quality — and we ensure every piece meets the standards of a luxury leather brand.

What’s Not Covered

Our warranty does not cover:

• Damage caused by normal wear and tear
• Improper care or cleaning
• Accidental damage (tears, stains, burns)
• Water damage
• Natural aging of leather (patina, softening, minor creasing)

These are characteristics of real leather and develop beautifully over time.

How to Submit a Warranty Claim

If you believe your item qualifies for warranty service:

1. Email our support team at support@jacobsleather.com
2. Include your order number and clear photos/videos of the issue
3. Our team will review your claim within 24–48 hours
4. If approved, we’ll repair or replace the item at no additional cost

Our goal is to make the process simple, transparent, and customer-friendly.

Repairs & Aftercare

For issues not covered under warranty, we offer paid repair options and guidance to maintain the longevity of your leatherwear. We believe luxury pieces should be cared for, and last for years.

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Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.